The USAA customer rating index indicates readiness to handle financial obligations that directly impact USAA insurance ratings.
What is a good customer rating index? USAA home insurance rating or vehicle scores come from independent analysts. For example, USAA is an A++ rating for AM Best.
The USAA S&P rating shows USAA vehicle insurance ratings as an AA-rated option.
Browse a variety of USAA home insurance reviews right here with Texas Insurance Ratings. We also offer USAA auto insurance and USAA insurance agents reviews across the region.
Is USAA a Good Insurance Company?
| Rev prov Name | Reviews | Total Reviews | |
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USAA reviews are great, as USAA vehicle insurance ratings remain high. There are also many options for specific company reviews of “USAA agent reviews near me” available:
For USAA reviews, BBB gives the company 1.24/5 for 624 reviews.
USAA’s SafePilot app received 2.6 out of 5 stars on Google Apps.
USAA got a “five-circle” rating from J.D. Power in Texas.
Consumer Reports gave USAA excellent ratings across the board.
USAA reports over 1,400 complaints on the BBB website for their services.
Texas Insurance Ratings explores the USAA mission statement and company history below.
What is USAA, and who is USAA owned by? 25 US Army officers started the company in 1922 as an auto insurance company service in San Antonio. However, the USAA net worth has skyrocketed since those early days.
Here are some USAA fun facts:
The USAA headquarters remain in San Antonio, Texas, but it has changed hands. The Charles Schwab Corporation now owns USAA after purchasing the historic American company in 2019.
USAA controls a significant portion of the insurance market in the state of Texas, including:
These rates reflect a steady increase, and USAA reached around $40 billion in net worth by 2020.
USAA’s mission statement has remained constant since its inception. It aims to encourage the financial security of:
In keeping with this vision, the company’s leaders have worked tirelessly for the good of the communities in which they operate in Texas and countrywide. Its primary focus on community is giving back to those who need it most through charitable contributions and fundraising efforts.
The company also supports nationwide initiatives for social change. For example, their community work focuses on encouraging racial equality, ending hunger and homelessness, and encouraging education in STEM fields across underprivileged communities.
USAA understood the strain of global events on many members, including the recent pandemic. It offered much-needed financial assistance to its eligible members, including suspending policy cancellations throughout the start of the pandemic.
Policy cancellations resumed throughout Texas in 2021, but there is ongoing assistance available for life and health insurance.
USAA’s traditional roots have not diminished its commanding online presence among insurance companies. The website provides information about products and offers relevant advice. It also allows members to file claims online, expediting the process.
Several social media accounts increase its visibility and connection with members, including Facebook and Twitter platforms.
What does USAA do? The USAA commercials focus on answering this question, and the company often uses member testimonials for this purpose. It also frequently includes customer reviews, avoiding mainstream advertising gimmicks.
Commercials also focus on USAA’s military connection, Army founding members, and expansion to members of other armed services branches.
As of 2017, USAA employed over 32,000 people. Most of these employees were part of Gen X (born between 1965 and 1980). However, the company is careful to include a diversity of age, ethnicity, and cultural associations in its workforce.
Most USAA employees work for the company for no more than five years, and only 11% of its employees remained with the company for over twenty years. In general, employees consider USAA a great place to work.
USAA received a 3.6 out of 5 stars rating from employees on Glassdoor, and 65% say they would recommend the company to a friend.
The team at Texas Insurance Ratings is happy to review USAA home insurance costs on request.
| Named Peril | USAA Insurance Basic Form Coverage HO-A (H0-1) | USAA Insurance Broad Form Coverage HO-A+ (HO-2) | USAA Insurance Special Form Coverage HO-B (HO-3) |
| Fire | Yes | Yes | Yes |
| Lightning | Yes | Yes | Yes |
| Riot and Civil Commotion | Yes | Yes | Yes |
| Explosions | Yes | Yes | Yes |
| Wind and Hail | Yes | Yes | Yes |
| Smoke | Yes | Yes | Yes |
| Sprinkler Leak | Yes | Yes | Yes |
| Sinkhole Collapse | Yes | Yes | Yes |
| Volcano | Yes | Yes | Yes |
| Vehicles and Aircraft | Yes | Yes | Yes |
| Vandalism | Yes | Yes | Yes |
| Water Damage | No | Yes | Yes |
| Weight of Snow or Ice/Sleet | No | Yes | Yes |
| Falling Objects | No | Yes | Yes |
| Glass | No | Yes | Yes |
| Collapse | No | Yes | Yes |
| Theft and Burglary | No | No | Yes |
| Full Glass Coverage | No | No | Yes |
| Leaky Roof | No | No | Yes |
| Pretty Much Everything Else* | No | No | Yes |
USAA Insurance may exclude coverage for specific losses. Even the most comprehensive all-risk policy will exclude certain types of loss or damage.
Common exclusions include:HO-C Policies in Texas
While most people find HO-B policies to be sufficient, there is one policy that covers more, the HO-C covers all perils and contents. There are the usual exclusions, but if you have great credit and need additional no-fuss coverage for personal property damages, it may be the way to go.
| City | Average Annual USAA Insurance Homeowner Insurance Rate |
|---|---|
| Houston | $2484 |
| Dallas | $1436 |
| Fort Worth | $1469 |
| San Antonio | $1228 |
| Austin | $1136 |
| Mckinney | $1681 |
| Edinburg | $1527 |
| El Paso | $1043 |
| Denton | $1711 |
| Richmond | $2751 |
| Conroe | $1453 |
| Georgetown | $1221 |
| Brownsville | $1520 |
| Angleton | $3379 |
| Corpus Christi | $1804 |
| Belton | $1094 |
| Galveston | $3898 |
| Lubbock | $1504 |
| Laredo | $915 |
| Beaumont | $2280 |
| Waco | $1265 |
USAA homeowners insurance coverage remains inexpensive in Texas, and the company remains in the Top 10 cheapest insurance options available.
Experts at USAA quote home insurance prices annually for some policies, and USAA monthly insurance rates are well within the industry average.
Do you want a USAA home insurance review? It has goo reviews for standard coverage and low rates.
Texas Insurance Ratings explores the USAA homeowners insurance coverage options below after the USAA homeowners policy changes (2020) on USAA dwelling (Coverage A) and USAA Personal Property (Coverage B).
The USAA homeowners policy booklet handles:
A.M. Best gave USAA homeowners endorsements an A++ rating. USAA also ranked #2 among homeowner’s insurance companies in 2021.
USAA covers the inside and outside of your home and other structures on the property.
Texas Insurance Ratings lists the options for a USAA discount (COVID and USAA loyalty discount included).
Is the USAA discounts list expanding? In terms of a favorable USAA discount, coronavirus is not the only factor. Savings options now extend to:
USAA home insurance discounts partner well with insurance discounts for drivers who practice defensive driving and receive driver training.
Five or more years of a clean driving record gives drivers access to a safe driving discount.
No. AARP discounts are not currently available at USAA.
Texas Insurance Ratings reviews USAA insurance rates for easy comparison.
The USAA insurance quote on vehicles in Texas reached an average monthly price of $183 in 2020.
The USAA full-coverage cost is lower than other auto insurance quotes in Texas. However, the company only offers coverage to past and current military members and their families.
USAA customer service and insurance coverage are excellent, with high ratings from multiple third-party agencies.
Full coverage insurance includes collision, liability, and comprehensive USAA coverage in Texas.
Texas Insurance Ratings lists all you need to know about USAA renter’s insurance rates and USAA renter’s insurance claims.
| City | Average Annual USAA Renters Insurance Rate |
|---|---|
| Houston | $268 |
| Houston | $306 |
| Houston | $279 |
| Dallas | $186 |
| Dallas | $201 |
| Dallas | $175 |
| Fort Worth | $186 |
| Fort Worth | $201 |
| Fort Worth | $175 |
| San Antonio | $237 |
| San Antonio | $228 |
| San Antonio | $222 |
| Austin | $225 |
| Austin | $242 |
| Austin | $210 |
| McKinney | $197 |
| McKinney | $226 |
| McKinney | $210 |
| Edinburg | $335 |
| Edinburg | $382 |
| Edinburg | $350 |
| El Paso | $199 |
| El Paso | $228 |
| El Paso | $212 |
| Denton | $210 |
| Denton | $197 |
| Denton | $226 |
| Richmond | $350 |
| Richmond | $335 |
| Richmond | $382 |
| Conroe | $202 |
| Conroe | $232 |
| Conroe | $215 |
| Georgetown | $255 |
| Georgetown | $222 |
| Georgetown | $237 |
| Brownsville | $295 |
| Brownsville | $336 |
| Brownsville | $308 |
| Angleton | $342 |
| Angleton | $311 |
| Angleton | $300 |
| Corpus Christi | $380 |
| Corpus Christi | $345 |
| Corpus Christi | $335 |
| Belton | $236 |
| Belton | $237 |
| Belton | $222 |
| Galveston | $279 |
| Galveston | $306 |
| Galveston | $268 |
| Lubbock | $212 |
| Lubbock | $228 |
| Lubbock | $199 |
| Laredo | $212 |
| Laredo | $228 |
| Laredo | $199 |
| Beaumont | $297 |
| Beaumont | $339 |
| Beaumont | $311 |
| Waco | $197 |
| Waco | $210 |
| Waco | $226 |
A USAA renter’s insurance policy is exceptionally reasonable. However, policy additions quickly add to this base price.
USAA offers client discounts for home security monitoring and bundling auto and renter insurance policies.
USAA cheap renter’s insurance is widely available for a $300,000 threshold at a reasonable rate per month.
Yes. USAA offers favorable rental car insurance options.
Texas Insurance Ratings stays updated on USAA condo insurance reviews and rates with the USAA h06 insurance changes.
Yes. Members can apply for a USAA condominium unit owner’s policy.
A USAA condo insurance quote ranges for cities in Texas, so it is best to check with our agency.
| City | Average Annual USAA Condominium Insurance Rate |
|---|---|
| Houston | $892 |
| Houston | $1084 |
| Houston | $1072 |
| Dallas | $1030 |
| Dallas | $1199 |
| Dallas | $1124 |
| Fort Worth | $862 |
| Fort Worth | $913 |
| Fort Worth | $970 |
| San Antonio | $920 |
| San Antonio | $829 |
| San Antonio | $985 |
| Austin | $784 |
| Austin | $836 |
| Austin | $712 |
| McKinney | $930 |
| McKinney | $1072 |
| McKinney | $1007 |
| Edinburg | $652 |
| Edinburg | $769 |
| Edinburg | $717 |
| El Paso | $941 |
| El Paso | $939 |
| El Paso | $1028 |
| Denton | $941 |
| Denton | $1012 |
| Denton | $1077 |
| Richmond | $1232 |
| Richmond | $1156 |
| Conroe | $962 |
| Conroe | $1028 |
| Conroe | $862 |
| Georgetown | $715 |
| Georgetown | $828 |
| Georgetown | $776 |
| Brownsville | $741 |
| Brownsville | $896 |
| Brownsville | $837 |
| Angleton | $1424 |
| Angleton | $1743 |
| Angleton | $1370 |
| Corpus Christi | $1200 |
| Corpus Christi | $999 |
| Corpus Christi | $1126 |
| Belton | $775 |
| Belton | $675 |
| Belton | $730 |
| Galveston | $1751 |
| Galveston | $1650 |
| Galveston | $1434 |
| Lubbock | $1108 |
| Lubbock | $1189 |
| Lubbock | $1067 |
| Laredo | $812 |
| Laredo | $690 |
| Laredo | $702 |
| Beaumont | $1212 |
| Beaumont | $1063 |
| Beaumont | $1289 |
| Waco | $858 |
| Waco | $998 |
| Waco | $935 |
Your condo insurance coverage needs will vary depending upon the insurance offered by the condo association.
USAA offers cheaper condo insurance quotes with great rates compared to general home insurance. However, condo insurance costs more than renter’s insurance overall.
Texas Insurance Ratings explores USAA coverage codes for a quick review on the company’s products, like USAA full-coverage insurance.
USAA endorsement codes and insurance coverage extend to:
A USAA auto policy booklet offers sufficient information about all these policies in Texas and other states.
USAA provides coverage for owners if the police consider them at fault in a car accident in Texas. Liability insurance kicks in during these situations with two primary liability insurance options, namely:
USAA offers comprehensive cover for bodily injury and property damage after collisions.
Texas uses tort law to prosecute auto accidents in the state. Legally, the driver who is responsible for the accident must cover the other person’s losses. The USAA car insurance policy will revert to the other driver’s insurance coverage in this case because it should apply if someone else caused the accident.
USAA provides car insurance to help with vehicle protection across the state of Texas. Comprehensive insurance offers you compensation for vehicle repairs or even replacement. Drivers use this kind of insurance when they hit an animal or experience damage in the wake of a natural event, such as a severe hailstorm.
The USAA liability insurance options provide members with protection in the event of an accident. Since Texas is a tort state, another driver will be able to legally come after someone’s assets if they caused a car accident. Liability insurance should cover these expenses, protecting personal assets from legal garnishment.
What does USAA full-coverage auto insurance cover? Typically, it bundles comprehensive, collision, and liability insurance products. The three-in-one system generally costs more than buying just one form of coverage, but it is worth it in Texas.
USAA’s uninsured or underinsured motorist coverage for accidents with a driver who has insufficient insurance.
Several factors impact how much applicants will have to pay for reliable auto insurance in Texas from companies like USAA. Generally, drivers pay lower rates for insurance if they possess a good driving record with no prior accidents. Drivers with more expensive cars generally pay higher rates for car insurance.
Texas Insurances Rates understands the importance of securing the best rate for local car insurance, and USAA provides several exciting products. Customers may find discounts on USAA insurance if they have multiple cars or are a long-term member. It also offers a discounted rate for good drivers and dedicated students who achieve high grades.
Other ways to lower the USAA premium include raising the deductible to bring down your monthly premium. USAA also reduces rates for any drivers who install anti-theft devices and drivers who opt to receive paperless bills. All these options add up for the best insurance rates.
USAA has a specific safe driving program that helps members save money on car insurance. For example, the SafePilot app allows drivers to save 10% as soon as they enroll. The app then logs information each time you drive, leading to potential monthly discounts of up to 30% with USAA products.
Can USAA cancel my insurance? How do you find a USAA refund or USAA cancellation notice? Learn more about how to cancel USAA policy options with Texas Insurance Ratings.
Policyholders can cancel policies, and USAA can cancel the policy, as well.
Cancel a USAA policy over the phone at 1 (800) 531-8722. Provide the SSN and relevant information, and cancel the account.
USAA no longer uses faxes, but there is a detachable portion on paper bills for members to cancel. Most drivers cancel accounts online.
There are no in-person options to cancel a policy, but drivers can cancel a policy online or through the USAA app.
Members can cancel a USAA policy at any time, as long as there is already another insurance policy set up for the vehicle. Alternatively, ask about more options through the USAA policy lookup. Be sure to take note of the possible USAA policy change fee if you do choose another product.
Below, Texas Insurance Ratings reviews how to make a USAA claim or USAA medical payments claim with a USAA claims number (Texas and the surrounding areas).
USAA makes it easy to claim after an auto accident, especially with the USAA claims FAQ on the website for basic questions. Generally, customers file a claim from a computer or mobile device. It only takes a few moments to enter your information onto an online form, or you can call the customer service line.
How do I check the status of my USAA claim? The primary USAA claims phone number is (800) 531-USAA, which works for drivers in Texas who have questions about claims or want to track information.
The amount a driver can receive from a USAA claim depends partially on the monthly premium. The portion represents the money paid to USAA every month to maintain insurance coverage based on a policy’s worth. You are only able to file a claim if you paid premiums to the company.
The loss ratio plays an important role in insurance, comparing how much the company earns in premiums against how much it pays in claims to its customers. A low loss ratio generally means more funds available to provide claims payouts.
USAA’s loss ratio has increased in the past few years, which is good confirmation for customers who want a guaranteed payout on their future insurance claims. It is also why USAA follows most other insurance companies in offering driver incentives to avoid accidents. It is far healthier for the financial department when a company does not have to pay out as much in claims if most drivers avoid accidents in Texas, which is why they encourage “safe” drivers.
Many insurance companies also raise the rates for drivers who do end up in accidents to protect the loss ratio. For example, USAA will raise the rates for drivers who make more frequent claims to safeguard the company’s cashflow through regular premium payments.
Loss ratios should not be an issue after a collision, though. Recovery is the most important factor, and USAA makes it easy to file a claim if a car, truck, or motorcycle ruins your day. File quickly and get back on the road.
Work with Texas Insurance Ratings and find out how to get online USAA insurance quotes.
Before you ask for a USAA auto insurance quote or USAA home insurance quote, make sure that you review USAA’s services for details.
You’ll need to provide a ZIP code during a USAA quote call or an online quote request.
You need to provide information about where you live and work.
Before proceeding, you must agree to allow USAA to use some of your information for marketing and data purposes.
Collect basic information about your vehicle before proceeding, and have that on hand when making the call.
You must enter the make and model of your car to get insurance, as this determines the premiums and payout options on your policy.
Save the information as you go so that you don’t have to start again if something interrupts your online application.
Enter all drivers who will operate your car, even if these are not primary drivers for daily use.
Contact USAA customer service at any point for help or guidance in the process.
Receive a quote for your vehicle and review the figures before you decide to continue.
If you are happy with the quote, you will need to give the company information about your vehicle, driver’s license, and payment method to continue.
Learn about the USAA mobile app (Google Play or Apple Store) from Texas Insurance Ratings.
Yes. There is a USAA app for new drivers and a general mobile app on Google Play and the Apple Store.
Download the app from an online marketplace with your USAA ID card online. The USAA Mobile app is free to download.
The USAA app lets you pay your bills, access a mobile wallet, and contact USAA customer service agents.
Connect the app directly to your USAA account after downloading it by using your USAA login.
